Shipping & Returns
📦 Shipping & Returns Policy (NeonPaws)
Shipping Policy
Processing Time
All NeonPaws products are made-to-order through our trusted print partners.
Processing time is typically 2–5 business days before your order ships out.
During holidays or high-volume periods, processing times may be slightly longer.
Shipping Times
Standard shipping usually takes:
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United States: 3–8 business days
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Canada: 5–12 business days
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International: 7–20 business days
Shipping times are estimates and may vary depending on location, customs delays, and carrier conditions.
Tracking Information
Once your order has shipped, you’ll receive an email with a tracking number.
Tracking may take up to 48 hours to update after the label is created.
Shipping Costs
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Standard shipping rates are calculated at checkout.
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Free shipping is automatically applied to orders $50+ (U.S. only).
Wrong Address Policy
If you entered an incorrect address, contact us within 12 hours of ordering.
After your order enters production, we cannot change the address.
If a package is returned due to an incorrect address, you may request reshipment at your own cost.
Returns & Refunds
Because all NeonPaws items are custom-made to order, we do not accept returns or exchanges for:
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Wrong size ordered
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Buyer’s remorse
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Color variation from screen to print
Be sure to check our size charts before completing your order!
Damaged or Defective Items
If your item arrives damaged, misprinted, or flawed, we will replace it for FREE.
Please contact us within 7 days of delivery with:
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Order number
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Clear photos of the issue
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Description of the problem
We will send a replacement or refund depending on the situation.
Lost Packages
If a package is marked as delivered but you didn’t receive it:
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Check with neighbors / household members
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Wait 48 hours — carriers sometimes scan early
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Contact your local post office
If the package is officially declared lost by the carrier, we will assist with a replacement.
Cancellations
Orders can only be canceled within 12 hours of being placed.
After production begins, we cannot cancel or refund the order.
Contact Us
Questions? Need help with an order?
Email us anytime at neonpawsshop@gmail.com
We're here to help!